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Our Terms Shape How Your Account Works

When you open an account at clikbet, you're agreeing to the terms that protect both you and us.

Account verification requiredPayment terms clear before depositDispute resolution process outlined
clikbet Our Terms Shape How Your Account Works
HELP & CONTACT

How to Reach Us About Your Account or These Terms

Team online

Email Support

Contact [email protected] with account questions, verification issues or term clarifications. Responses typically arrive within 24 hours during business days.

Live Chat

Open the chat widget in your account lobby for immediate help with login problems, payment holds or disputes. Available daily, 08:00–22:00 WIB.

Account Settings

Review your deposit history, withdrawal records and linked payment methods directly in your account. Flag a transaction issue under 'Dispute History' to start a formal review.

SECURITY & ACCOUNTABILITY

How We Protect Your Account and Handle Changes to These Terms

Account Verification

We require identity and payment method verification before your first withdrawal. This protects you from unauthorised account access and ensures only you can move funds from your wallet.

Payment Data Security

Your DANA, OVO, GoPay and QRIS details are encrypted and never stored in plain text on our servers. Payment processing is handled by PCI-compliant providers; we do not retain full card or account numbers.

Withdrawal Verification

Before funds leave your account, we verify the destination matches your registered payment method. This step prevents accidental transfers and blocks fraudulent withdrawal attempts.

Cookie & Tracking Policy

We use cookies to keep you logged in securely and to remember your game preferences. You can disable non-essential cookies in your browser; doing so may slow login or lobby load times.

Data Retention

Account records, deposit and withdrawal logs are kept for 7 years to meet local regulatory requirements. After account closure, personal data is anonymised or deleted unless law requires retention.

Term Changes & Notice

If we update these terms, we notify you by email at least 14 days in advance. Continued use of your account after the notice period means you accept the updated terms.

Your Questions About clikbet Terms & Conditions

No. Our terms prohibit duplicate or multi-accounting. If we detect a second account linked to the same person, phone number or payment method, both accounts will be closed and any balance forfeited. Each player maintains one account only.

Use the 'Forgot Password' link on the login page. We'll send a reset link to your registered email. For security, the link expires after 2 hours. If you don't receive it, check spam or contact our live chat team at [email protected].

Yes. In your account settings under 'Payment Methods', you can add DANA, OVO, GoPay or QRIS wallets and set a primary destination for withdrawals. Changes take effect immediately, but we may require re-verification for new methods.

Go to your account, find the transaction under 'Withdrawal History', and click 'Report Issue'. Our team reviews the case within 48 hours. If the payment failed on the provider's end, we'll reissue it to your verified account.

We retain your transaction history, account record and verification documents for 7 years for regulatory compliance. Your name, email and phone are anonymised unless you request deletion and local law permits. Request removal by emailing [email protected].

No. The terms apply equally across all devices. Whether you access clikbet via browser on desktop or the mobile web app, the same account rules, payment terms and dispute procedures govern your activity and withdrawals.

Change your password immediately and contact our live chat or email [email protected]. We'll review your recent login history and flag any suspicious activity. If fraud occurred, we'll help reverse unauthorised transactions under our dispute policy.